NOTE: This video was originally created to help with Epic printing problems. However, this trick also works when you're experience frozen Epic sessions, white or black screens in Epic, mouse/keyboard behavior problems in Epic.

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How to kill a citrix session when you're experiencing problems in Epic

1. Right click on the citrix icon on the taskbar (bottom right corner of screen)
2. Select "Connection Center"
3. Highlight your session (yellow folder icon)
4. Click the "Log off" button